Privacy Policy

What does this Privacy Policy Cover

netopen respects your privacy and is committed to protecting your Personal Data. We want to be transparent with you about how we collect and use your Personal Data in making available (i) the netopen website at www.netopen.com (the Site), (ii) the netopen free download QR Code applications for the App Store (iPhone), Google Play (Android) and AppGallery (Huawei), (the App), and (iii) netopen's related online and mobile services as described in the Terms of Use available at https://netopen.com/termsofuse (together with the Site and the App, the Services) and tell you about your privacy rights and how the law protects you.

With that in mind, this Privacy Policy is designed to describe:

This Privacy Policy aims to give you information on how netopen collects and processes your Personal Data through your use of the Services, including any data you may provide through the Services.

The Privacy Policy is intended to meet our duties of Transparency under the General Data Protection Regulation or GDPR.

We will post any modifications or changes to this Privacy Policy on this page.

 

Who we are and how to contact us

Who we are.

Wonderwill Limited is incorporated in Gibraltar with registration number 1105547 and with a registered office at Portland House, Glacis Road, P.O. Box 475.

This Privacy Policy is issued on behalf of the entire Wonderwill Limited Group so when we mention “netopen�, “we�, “us� or “our� in this Privacy Policy, we are referring to the relevant company(ies) in the Wonderwill Limited Group responsible for processing your Personal Data.

We will let you know which entity(ies) are the Controller(s) (for the purposes of the GDPR) of your Personal Data if you ask us to give you this information by contacting us at the details below.

How to contact us.

You can contact us by emailing: support@netopen.com. Questions, comments or concerns regarding this Privacy and Cookie Policy or our use of your personal data are welcomed.

 

Your rights relating to your Personal Data

Your rights in connection with your Personal Data

Under certain circumstances, by law you have the right to:

  • Request access to your Personal Data. This enables you to receive a copy of the Personal Data we hold about you and to check that we are lawfully processing it.
  • Request correction of the Personal Data that we hold about you. This enables you to have any incomplete or inaccurate information we hold about you corrected.
  • Request erasure of your Personal Data. This enables you to ask us to delete or remove Personal Data where there is no good reason for us continuing to process it. You also have the right to ask us to delete or remove your Personal Data where you have exercised your right to object to processing (see below).
  • Object to processing of your Personal Data. This right exists where we are relying on a Legitimate Interest as the legal basis for our processing and there is something about your particular situation, which makes you want to object to processing on this ground. You also have the right to object where we are processing your Personal Data for direct marketing purposes.
  • Request the restriction of processing of your Personal Data. This enables you to ask us to suspend the processing of Personal Data about you, for example if you want us to establish its accuracy or the reason for processing it.
  • Request the transfer of your Personal Data. We will provide to you, or a third party you have chosen, your Personal Data in a structured, commonly used, machine-readable format. Note that this right only applies to automated information which you initially provided consent for us to use or where we used the information to perform a contract with you.
  • Withdraw consent. This right only exists where we are relying on consent to process your Personal Data (Consent Withdrawal). If you withdraw your consent, we may not be able to provide you with access to the certain specific functionalities of our Services. We will advise you if this is the case at the time you withdraw your consent.
How to exercise your rights

If you want to exercise any of the rights described above, please contact us using the contact details shown here Who We Are and How to Contact Us

Typically, you will not have to pay a fee to access your Personal Data (or to exercise any of the other rights). However, except in relation to Consent Withdrawal, we may charge a reasonable fee if your request is clearly unfounded, repetitive or excessive, or, we may refuse to comply with your request in these circumstances.

We may need to request specific information from you to help us confirm your identity and ensure your right to access your Personal Data (or to exercise any of your other rights). This is a security measure to ensure that Personal Data is not disclosed to any person who has no right to receive it. We may also contact you to ask you for further information in relation to your request to speed up our response.

We try to respond to all legitimate requests within one month. Occasionally it may take us longer than a month if your request is particularly complex or you have made a number of requests. In this case, we will notify you and keep you updated.

Complaints

If you would like to make a complaint regarding this Privacy Policy or our practices in relation to your Personal Data, please contact us at: support@netopen.com.

We will reply to your complaint as soon as we can.

If you feel that your complaint has not been adequately resolved, please note that the GDPR gives you the right to contact your local data protection supervisory authority, which for the UK, is the Information Commissioner’s Office.

Marketing communications preferences

netopen will not send you any marketing communication via SMS or email. The only communications we need to send to you is to notify you of changes to our terms and conditions and policies, updates, security alerts, and support and administrative messages regarding the Services.

What Personal Data we collect

All the Personal Data we collect, both from you and from third parties about you, is outlined in the table below.

Before you read that table, it might be useful to explain what Personal Data is. The GDPR definition of Personal Data can be found here. Essentially, it boils down to: information about an individual, from which that individual is either directly identified or can be identified.

It does not include ‘anonymous data’ (i.e., information where the identity of individual has been permanently removed)

However, it does include ‘indirect identifiers’ or ‘pseudonymous data’ (i.e., information which alone doesn’t identify an individual but, when combined with certain additional and reasonably accessible information, could be attributed to a particular person).

Category of Personal Data collected
What this means

Identity Data

First name, surname, date of birth, facial recognition via forward-facing camera.

Contact Data

Email address and telephone numbers.

Financial Data

Payment card details.

Transaction Data

Any details about payments to and from you and other details of services you have purchased from us. Data in respect of your transactions with third parties.

Service Data

Your data that you provide to us when you report a problem or ask a question in respect of our Services or when you request further services from us. If you contact us, we may keep a record of that correspondence.

Technical Data

This includes:

  • Device information: We may collect information about the device you use to access the Services, including your browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform, mobile network information, telephone number and other technology on the devices you use to access our Services.
  • Location information: When you use one of our location-enabled Apps or Services, we may collect and process data about your actual location.
  • Log information: We may automatically collect and store certain information about your use of the Services in server logs, including but not limited to internet protocol (IP) addresses, internet service provider, clickstream data, browser type and language, viewed and exited pages and date or time stamps.
  • Unique application numbers: When you install or uninstall an App containing a unique application number or when such an App searches for automatic updates, that number and information about your installation, for example the type of operating system, may be sent to us.

Special Category of Personal Data

Application \ User Account Profile Picture.
Aggregated Data

We also collect, use and share Aggregated Data such as statistical or demographic data for any purpose. Aggregated Data may be derived from your Personal Data, but once in aggregated form it will not constitute considered Personal Data for the purposes of the GDPR as this data does not directly or indirectly reveal your identity. For example, we may aggregate your Behavioural Data to calculate the percentage of users accessing a specific Services feature. However, if we combine or connect Aggregated Data with your Personal Data so that it can directly or indirectly identify you, we treat the combined data as Personal Data which will be used in accordance with this Privacy Policy.

Special Categories of Personal Data

The netopen application has a feature to upload an image against your profile after a successful registration. This image is collected and stored on our system but never shared.

How we use your Personal Data and why

We will only use your Personal Data for the purposes for which we collected it as listed below, unless we reasonably consider that we need to use it for another reason and that reason is compatible with the original purpose.

If we need to use your Personal Data for an unrelated purpose, we will update this Privacy Policy and we will explain the legal basis which allows us to do so.

What is our legal basis for processing your Personal Data?

In respect of each of the purposes for which we use your Personal Data, the GDPR requires us to ensure that we have a legal basis for that use. Most commonly, we will rely on one of the following legal bases:

  • Where we need to perform a contract we are about to enter into or have entered into with you (Contractual Necessity).
  • Where it is necessary for our legitimate interests and your interests and fundamental rights do not override those interests (Legitimate Interests). More detail about the specific legitimate interests pursued in respect of each Purpose we use your Personal Data for is set out in the table below.
  • Where we need to comply with a legal or regulatory obligation (Compliance with Law).
  • Where we have your specific consent to carry out the processing for the Purpose in question (Consent).

Generally we do not rely on your Consent as a legal basis for using your Personal Data, other than in the context of direct marketing communications.

We have set out below, in a table format, the legal bases we rely on in respect of the relevant Purposes for which we use your Personal Data.

Purpose
Category(ies) of Personal Data involved
Why do we do this
Our legal basis for this use of data

Account Creation
  • Identity Data
  • Contact Data
  • Technical Data

To register you as a new customer.

Contractual Necessity.

To process payments (and their associated services and functionalities)
  • Identity Data
  • Contact Data
  • Financial Data
  • Transaction Data

To process and deliver your order including manage payments, fees and charges.

Contractual Necessity.

Fraud Prevention
  • Identity Data
  • Contact Data
  • Transaction Data
  • Financial Data

To keep our services and associated systems operational and secure.

Legitimate Interests.

We have a legitimate interest in ensuring the ongoing security and proper operation of our services and ensuring we are within our processing obligation with our payment service providers.

Troubleshooting
  • Identity Data
  • Contact Data
  • Service Data
  • Technical Data
  • Transaction Data

To track issues that might be occurring on our systems and to notify you of updates and security alerts.

Legitimate Interests.

It is in our legitimate interests that we are able to monitor and ensure the proper operation of our Services and associated systems and services.

Data analysis, and improvements to our Services
  • Identity Data
  • Contact Data
  • Service Data
  • Behavioural Data
  • Technical Data

To carry out audits and data analysis to identify usage trends, improve the Services and improve the effectiveness of our communications.

Legitimate Interests.

It is in our legitimate interests that we are able to use audit and data analysis to improve the Services and improve the effectiveness of our communications.

Customer Services
  • Identity Data
  • Contact Data
  • Service Data
  • Technical Data

To provide customer service, including to respond to your enquiries and fulfil any of your requests for information in respect of the Services.

Contractual Necessity.

Personalisation
  • Identity Data
  • Service Data
  • Behavioural Data
  • Technical Data

To personalise your experience on the App by presenting information tailored to you and your geographic location.

Legitimate Interests.

It is in our legitimate interests that we are able to provide a more personalised service to you to improve your experience of the Services.

Marketing
  • Identity Data
  • Contact Data
  • Marketing and Communications Data

To form a view on what we think you may want or need, or what may be of interest to you. This is how we decide which services and offers may be relevant for you.

Legitimate Interests.

We have a legitimate interest in providing you with updates on our Services, including in-App promotions, upcoming events, and other news about products and services offered by us and related offers where you have purchased or shown interest in similar services from us.

Compliance with law and regulation
  • All relevant data

We may use data as we believe to be necessary or appropriate: (a) under applicable law; (b) to comply with legal process and our regulators; (c) to respond to requests from public and government authorities; (d) to enforce or apply this Privacy and Cookie Policy or our Terms of Use; (e) to protect our operations; (f) to protect our rights, privacy, property or safety, and/or that of you or others; and (g) to allow us to pursue available remedies or limit the damages that we may sustain.

Depending on the circumstances, our legal basis may be:

  • Compliance with a legal obligation to which we are subject;
  • Necessity to protect your vital interests or those of another person;
  • Legitimate interests.

What happens when you do not provide necessary Personal Data?

Where we need to process your Personal Data either to comply with law, or to perform the terms of a contract we have with you and you fail to provide that data when requested, we may not be able to perform the contract we have or are trying to enter into with you (for example, to provide you with the functionalities of the Services).

In this case, we may have to stop you using our Services have with us but we will notify you if this is the case at the time.

Personal Data from Third Party Sources

In addition to the Personal Data that we collect directly from you (as described in the section immediately above this one), we also collect certain of your Personal Data from third party sources. These sources are broken down in the table below, together with a description of whether they are publicly available or not.

Third party data source
Publicly available?
Category(ies) or other types of personal data received.

Social Media

Yes
  • Identity Data
  • Contact Data

Our Affiliates

No
  • Identity Data
  • Contact Data

Who we share your Personal Data with.

The table below describes who we share your Personal Data with, what we share and why we share it.

Recipients
Category(ies) of Personal Data we share.
Why we share it
Location(s)

Our Affiliates
  • Identity Data
  • Contact Data

Our affiliates help us provide our service and help manage our customer relationships (including providing customer support, customer liaison etc).
  • Within Europe

Service Providers
  • Identity Data
  • Contact Data
  • Technical Data

Our service providers provide us with IT and system administration services and KYC services.
  • Within Europe

Professional advisers
  • Identity Data
  • Contact Data

Our lawyers, bankers, auditors, and insurers provide consultancy, banking, legal, insurance and accounting services.
  • Within Europe
  • The United States

Regulators and other authorities
  • Identity Data
  • Contact Data

Authorities may require reporting of processing activities in certain circumstances
  • Within Europe

Analytics Providers
  • Behavioural Data
  • Technical Data

Our analytics providers will use this information for the purpose of evaluating your use of our Sites, compiling reports on Site activity and providing other services relating to Site activity and internet usage. Our analytics providers may also transfer this information to third parties where required to do so by law, or where such third parties process the information on our analytics providers’ behalf.
  • Within Europe
  • The United States

Data transfers

We endeavour to ensure that people to whom we provide Personal Data hold it subject to appropriate safeguards and controls. Whenever we transfer your Personal Data out of Europe, we ensure a similar degree of protection is afforded to it by ensuring at least one of the following safeguards is implemented:

How we keep your Personal Data secure.

We have put in place appropriate security measures to prevent your Personal Data from being accidentally lost, used or accessed in an unauthorized way, altered or disclosed.

We limit access to your Personal Data to those employees and other staff who have a business need to have such access. All such people are subject to a contractual duty of confidentiality.

We have put in place procedures to deal with any actual or suspected Personal Data breach. In the event of any such breach, we have systems in place to work with applicable regulators. In addition, in certain circumstances (e.g., where we are legally required to do so) we may notify you of breaches affecting your Personal Data.

How long we store your Personal Data.

We will only retain your Personal Data for so long as we reasonably need to use it for the purposes set out above How we use your Personal Data and why, unless a longer retention period is required by law (for example for regulatory purposes).

The table below shows our standard retention practices:

Category of Personal Data
Retention period

Technical Data

For so long as retention is necessary to fulfil the Purposes/Use for which it is used (see How we use your Personal Data and why)

Service Data

For so long as you remain a customer of ours.

Contact Data

For so long as retention is necessary to fulfil the Purposes/Use for which it is used (see How we use your Personal Data and why)

Transactional Data

For so long as retention is necessary to fulfil the Purposes/Use for which it is used (see How we use your Personal Data and why)

This Services may include links to third-party websites, plug-ins and applications. We are not responsible for the privacy or other practices of any such third parties. Clicking on those links or enabling those connections may allow third parties to collect or share your Personal Data. We do not control these third-party websites and are not responsible for their privacy statements. When you leave our Services, we encourage you to read the privacy policy of every site you visit.

About this Privacy policy

We know how important it is for you to understand how we use your data. This Privacy policy sets out how and why we collect, store, process and share your personal data. We will always be transparent with you about what we do with your personal data.

This Policy also tells you what your rights are in relation to the personal data you give to us. If you have any questions about this Privacy policy or your rights under it please contact:

Address: netopen, Customer Support Centre, Kingston Park, Peterborough, PE2 9ET, United Kingdom

Phone: 0203 645 0000

Email: dataprivacy.cookies.gb@netopen.com

We are netopen Limited (company number: 01986283) (“netopen”) and our registered address is Floor 7, 100 Avebury Boulevard, Milton Keynes, United Kingdom, MK9 1FH. netopen is the “data controller” of any personal data it may collect, process and hold about you, unless we inform you otherwise.

1. What personal data do we collect?

The personal data we collect from you directly can include your name, email address, mobile/landline telephone number, date of birth, address, your netopen Family card number, your purchasing activity, your credit, or debit card or other payment information, and information you give us when you contact our customer services team, when you engage with our social media platform (for example by tagging us in a post on Instagram) or when you sign up for netopen Family membership.

If you are using a mobile device and shopping with us online or browsing our website, we may collect your IP address or other device identifier, browser type and version, time zone setting, browser plug-in types and versions, operating system and platform, and other portable device information.

Where you are using a mobile device whilst in store with its WiFi capability switched on or have access to our free in-store WiFi, we may additionally collect your MAC address and location data whilst you are within the netopen store or immediately within its perimeters.* If you do not want us to track your device or use your information in this way, please turn off the WiFi capability on your phone or other electronic device within your settings.

We may, where we have a lawful basis for doing so, also collect personal data about you from third parties who provide us with additional publicly available information about you.

*We use this information on an anonymous basis and will never use it to identify any particular user. We won't be able to link this data to any other data that we hold about you and the purpose of collecting this data is to perform analysis and to help us identify people flows around our stores to maximize the efficiency of our store design.

2. When do we collect your personal data?

  • When you purchase products and services from us in store, online, or over the phone
  • When you access our website or use any of our mobile Apps. Our website also uses cookies; to find out more about the use of cookies and how you can manage them, please read our Cookie policy
  • When you log into our in-store WiFi or have your WiFi settings switched on in-store
  • When you join our netopen Family loyalty scheme
  • When you contact us or we contact you to take part in surveys, competitions or promotions
  • When you contact our customer services team in store, online or over the phone
  • When you engage with us on social media (by mentioning/tagging us or by contacting us directly)

3. How do we use your personal data and what are our legal justifications for doing so?

To make our products and services available to you

We use your personal data to provide you with the information, products and services that you request or purchase from us (i.e. to complete certain tasks, processes or orders on our website or within our apps, take payment online (where applicable) and deliver your products or services), and to communicate with you regarding those products and services that you purchase from us and respond to your questions and comments;

We may also use your personal data to measure how satisfied our customers are and provide customer service (including troubleshooting in connection with purchases or your requests for services or when you ask us questions on social media);

We rely on our contractual arrangements with you as the lawful basis on which we collect and process your personal data when you make an order for products and services. Alternatively, in some cases, we rely on our legitimate interests as a business (for example, to measure customer satisfaction and troubleshoot customer issues). Where we rely on our legitimate interests, we will always make sure that we balance these interests against your rights.

For administrative and internal business purposes

We may use your personal data for our internal business purposes, such as enhancing our site, improving our services and products and identifying usage trends. We may also use your data to monitor the use of our website and ensure that our website is presented in the most effective and relevant manner for you and your device and setting default options for you (such as language and store location);

It is in our legitimate interests as a business to use your personal data in this way. For example, we want to ensure our website is customer friendly and works properly and that our products and services are efficient and of high quality. We also want to make it easy for you to interact with us. Where we rely on our legitimate interests, we will always make sure that we balance these interests against your rights.

For security and legal reasons

We use your personal data to:

  • ensure the personal and financial information you provide us is accurate;
  • conduct fraud checks or prevent other illegal activity;
  • protect our rights or property (or those of others); and
  • fulfil our legal and compliance-related obligations.

In some cases, we will use your personal data because it's necessary for us to comply with a legal obligation (such as if we receive a legitimate request from a law enforcement agency). In other cases (such as the detection of fraud) we will rely on our legitimate interests as a business to use your personal data in this way. Where we rely on our legitimate interests, we will always make sure that we balance these interests against your rights.

In relation to your netopen Family membership

We use your personal data to personalise your experience with netopen to:

  • provide you with marketing material via SMS, post and email if you have given us your consent to this;
  • process your registration details, account activity and purchase history to analyse how you shop and what you shop for. This may include information on products you have viewed, historical transactions and products you have added to your online basket. This allows us to provide a browsing experience which is relevant to you;
  • in some instances we will send specific offers to our members based on their in-store spend or on a special occasion such as when we know it's your birthday;
  • measure the effectiveness of our marketing campaigns and our advertising;
  • carry out limited automated decision making based on the information you have given us when we segment our netopen Family database to determine which offers that you may be interested in.

We rely on your consent to send direct SMS, postal and email marketing messages to you as an netopen Family member based on the consent we acquired from you when you signed up, as amended by you from time to time.

In other cases (for example, measuring the effectiveness of our marketing), we will rely on our legitimate interests as a business to communicate with our netopen Family members in an engaging and efficient way. Where we rely on our legitimate interests, we will always make sure that we balance these interests against your rights.

To personalise your shopping experience and improve our operations

We use your personal data to:

  • allow you to create a profile on our website which enables you to purchase netopen products and services online without having to fill in your personal data every time you shop online with us;
  • provide you with marketing material via SMS and email;
  • analyse how you shop and what you shop for. This may include information on products you have viewed, historical transactions and products you have added to your online basket. This allows us to provide a browsing experience which is relevant to you.

It is in our legitimate interests as a business to use your data in this way and we do this in order to enhance your shopping experience with us. This allows us to help you find the products and services which you may be looking for and avoids you having to browse through products or services which are not relevant to you.

When we send you marketing material via SMS, and email, we will rely on our legitimate interests as a business, always ensuring that your rights are protected.

For information on how we use cookies, please see our Cookie policy.

How we use cookies & other tracking or profiling technologies.

Cookies.

What are cookies?

We may collect information using cookies. Cookies are small data files stored on the hard drive of your computer or mobile device by a website. We may use both session cookies (which expire once you close your web browser) and persistent cookies (which stay on your computer or mobile device until you delete them) to provide you with a more personal and interactive experience on our Site. Other than our Site, our Services do not use cookies.

We use two broad categories of cookies:

  • first party cookies, served directly by us to your computer or mobile device; and
  • third party cookies, which are served by our partners or service providers on our Site.

Cookies we use

Our Site uses the following types of cookies for the purposes set out below:

Type of cookie
Purpose

Strictly Necessary Cookies

These cookies are essential to provide you with services available through our Site and to enable you to use some of its features. For example, they allow you to log in to secure areas of our Site and require you to re-enter your password after a certain period of time has elapsed to protect you against others accidentally accessing your account contents. Without these cookies, the services that you have asked for cannot be provided, and we only use these cookies to provide you with those services.

Functionality Cookies

These cookies are used to recognise you when you return to our Site and allow our Site to remember choices you make when you use our Site, such as remembering your language preferences, remembering your login details and remembering the changes you make to other parts of our Site which you can customise. The purpose of these cookies is to provide you with a more personal experience and to avoid you having to re-enter your preferences every time you visit our Site. We also use these cookies to obtain information about your visit, including items you viewed or searched for, page response times and download errors.

Analytics and Performance Cookies

These cookies are used to collect information about traffic to our Site and how users use our Site. The information gathered via these cookies does not “directly� identify any individual visitor. However, it may render such visitors “indirectly identifiable�. This is because the information collected is typically linked to a pseudonymous identifier associated with the device you use to access our Site. The information collected is aggregated and anonymous. It includes the number of visitors to our Site, the websites that referred them to our Site, the pages they visited on our Site, what time of day they visited our Site, whether they have visited our Site before, and other similar information. We use this information to help operate our Site more efficiently, for example, by ensuring that users are finding what they are looking for easily, as well as to gather broad demographic information and to monitor the level of activity on our Site. We also use these cookies to obtain information about your visit, including the full Uniform Resource Locators (URL) clickstream data, length of visits to certain pages, page interaction information (such as scrolling, clicks, and mouse-overs), and methods used to browse away from webpages.

We use Google Analytics for this purpose. Google Analytics uses its own cookies. It is only used to improve how our Site works. You can find out more information about Google Analytics cookies here: https://developers.google.com/analytics/resources/concepts/gaConceptsCookies.

You can find out more about how Google protects your data here: www.google.com/analytics/learn/privacy.html.

Targeting Cookies

These cookies may be set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant adverts on other sites. They do not store directly personal information, but are based on uniquely identifying your browser and internet device. If you do not allow these cookies, you will experience less targeted advertising.

Disabling cookies

You can typically remove or reject cookies via your browser settings. In order to do this, follow the instructions provided by your browser (usually located within the settings, help tools or edit facility). Many browsers are set to accept cookies until you change your settings.

If you do not accept our cookies, you may experience some inconvenience in your use of our Site. For example, we may not be able to recognise your computer or mobile device and you may need to log in every time you visit our Site.

Further information about cookies, including how to see what cookies have been set on your computer or mobile device and how to manage and delete them, visit www.allaboutcookies.org and http://www.youronlinechoices.com/uk/.

In particular, you can disable cookies which remember your browsing habits and target advertising at you by visiting http://www.youronlinechoices.com/uk/your-ad-choices. If you choose to remove targeted or advertising cookies, you will still see adverts but they may not be relevant to you. Even if you do choose to remove cookies by the companies listed at the above link, not all companies that serve online behavioral advertising are included in this list, and so you may still receive some cookies and tailored adverts from companies that are not listed.

You can also prevent the use of Google Analytics relating to your use of our Site by downloading and installing the browser plugin available via this link: https://tools.google.com/dlpage/gaoptout?hl=en-GB

To opt out of being tracked by Google Analytics across all websites visit https://tools.google.com/dlpage/gaoptout and download and install the linked add-on for your current web browser. The Google Analytics Opt-out Browser Add-on is available for Microsoft Internet Explorer, Google Chrome, Mozilla Firefox, Apple Safari and Opera.

Please note that certain third parties (including, for example, advertising networks and providers of external services like web traffic analysis services) may also use cookies, over which we have no control. If you would like to disable these "third party" cookies generated by advertisers or providers of targeted advertising services, you can turn them off by going to that third party's website and setting your cookie preferences to stop any further cookies being written to your device.

This Cookie policy explains what cookies are and how we use them. You should read this policy so you can understand what type of cookies we use, the information we collect using cookies and how that information is used. For further information on how we use, store and keep your personal data secure, see our Privacy policy.

This Policy also tells you what your rights are in relation to the personal data you give to us. If you have any questions about this Cookie policy please contact:

Address: IKEA, Customer Support Centre, Kingston Park, Peterborough, PE2 9ET, United Kingdom

Phone: 0203 645 0000

Email: dataprivacy.cookies.gb@ikea.com

What are cookies?

Cookies are little text files which are stored on the browser or hard drive of your computer or mobile device when you visit a webpage or application. Cookies work to make your experience browsing our site as smooth as possible and they remember your preferences, so you don’t have to insert your details again and again.

There are different types of cookies. Some cookies come directly from our website and others come from third parties which place cookies on our site.

Cookies can be stored for varying lengths of time on your browser or device. Session cookies are deleted from your computer or device when you close your browser. Persistent cookies will remain stored on your computer or device until deleted or until they reach their expiry date.

We have 3 varieties of cookies which operate on our website:

1. Strictly Necessary cookies

These cookies are necessary for the website to function and cannot be switched off in our systems. They are usually only set in response to actions made by you which amount to a request of services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not then work. These cookies do not store any personally identifiable information.

2. Performance cookies

These cookies allow us to count visits and traffic sources, so we can measure and improve the performance of our site. They help us know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies, we will not know when you have visited our site.

3. Targeting cookies

These cookies may be set through our site by our advertising partners who may use them to build a profile of your interests and show you relevant adverts on other sites. They do not store directly personal information but are based on uniquely identifying your browser and internet device. If you do not allow these cookies, you will experience less targeted advertising.

How do we use cookies?

We use cookies to enhance your browsing experience by:

  • Recognising when you login and what your preferred settings are
  • Giving you a browsing experience that is unique to you and to serve you content which we believe improves your experience on our site
  • Analysing how you use our site which helps us to troubleshoot any problems and to monitor our own performance

Strictly necessary cookies

The strictly necessary cookies allow you to navigate our site, login, add products to your basket, set the language settings, display the correct page for the device you are using, verify your details when you make an order and they allow us to process payment for an order.

  • Eaesssn – Session cookie that creates a unique user ID
  • _cs_ex – Session handling cookie
  • _cs_c – Session handling cookie
  • IRMW_CART_COUNT_GB - Used to display number of items in your cart
  • af171322bd77e9500fa912dc37523216 – Session handling cookie
  • TS011a5b6f – Session handling cookie
  • AKA_A2 – Helps site to run faster
  • JSESSIONID – Used for anonymous session tracking
  • fdb739958574ef54fa07b5788e3cc385 – Session handling cookie
  • 154618ba9aee21dced51ddcfc22a88ae – Session handling cookie
  • TS011a5b6f – Session handling cookie
  • ak_bmsc – This is a Bot management cookie to block non-human activity
  • _cs_nnnnnnnnnnnnn – Session handling cookie
  • _mynewsdesk_session – Session handling cookie

To opt out of these cookies you will need to change the settings on your browser by selecting your cookie preferences. If you choose to block these cookies our website may not work as it should and any preferences you have may be lost.

Performance cookies

These cookies are used to track visits to our site and help us measure traffic sources to improve performance. They are also used to optimise the website based on how many visitors navigate through the site. All information collected is anonymised. If you disable these cookies the site should function correctly, we simply won’t know that you visited the site.

Google Analytics

These are performance cookies used to track visits to our website and movement around the site. The data which is collected is anonymous and is used for benchmarking purposes to monitor the performance of our site and to measure user engagement. We share the anonymised Google Analytics data with selected third parties to assist us in understanding the effectiveness of our website and our marketing efforts.

  • _gat_gtag_
  • _gat_gtag_xxxxxxxxxxxxxxxxxxxxxxxxxxx
  • _gat
  • _gid
  • _ga

Akamai

These are performance cookies which help us to ensure that content delivery on our site is in order and they ensure our servers are optimised so that the webpage loads as quickly as possible.

  • RT

ContentSquare

These are performance cookies which we use to observe user engagement on our site and to improve your experience. No personal data is obtained or processed.

  • _cs_id
  • _cs_s
  • _cs_c
  • _cs_same_site

App Dynamics

These are performance cookies which are used to collect web performance data.

  • ADRUM
  • ADRUM_BTa
  • _ADRUM_BT1#
  • ADRUM_BTs – Used for error tracking on the site

Optimizely

The Optimizely cookies allow us to test different versions of website pages to different users at the same time. It also helps us to track how users navigate around our website. We use this information to test new features and make the website easier to use.

  • optimizelyDomainTestCookie
  • optimizelyPPID
  • optimizelyEndUserId
  • AWSELBCORS
  • optimizelyRumLB

Mynewsdesk

The Mynewsdesk cookies determine language settings for anonymous users based on user IP address and can be used to save preferred language on the website.

  • origin_site
  • picked_site

Targeting cookies

These cookies are set through our advertising partners and are used to help present you with relevant advertising. No personal information is collected they instead rely on the cookies to identify your internet device and browser details. By disabling these cookies, you will not receive less advertising, just that the advertising you receive will be less targeted to your preferences.

Adform

These are targeting cookies which are used to give us a view on our marketing activities and used for our servers used for advertising. Their main purpose is for real-time bidding to display advertising to targeted audiences.

  • c
  • uid
  • cid

Olapic

These are targeting cookies which help us manage the technology and cookies which are used across our site.

We also use social media buttons on our site which allow you to share content and interact with your social network on platforms like Facebook, Instagram and Twitter. These social media platforms may set their own cookies on your device. We do not control the settings of these cookies so we suggest you check the respective social media website for more information about their cookies and how to manage them.

For our social media buttons to work, Pinterest and Olapic set cookies on our site which may be used to optimise any profile you may have on their site. You can change your preferences on Olapic site by clicking here: https://www.olapic.com/trust/ and you can change your preferences on Pinterest here: https://www.pinterest.com/?next=/settings/

  • analyticsid
  • _pinterest_ct_rt

Facebook

These are targeting cookies which allow us to place advertising content onto Facebook that is relevant to you based on your browsing patterns on our website. This information is never connected to your profile and it is always anonymous.

You can read more and change your preferences on Facebook here: https://www.facebook.com/policies/cookies/

You can control and opt-out of Facebook adverts and other third-party cookies here: https://www.youronlinechoices.com/uk/your-ad-choices

  • _fbp
  • fr

ContentSquare

This is a targeting cookie which we use to observe user engagement on our site and to improve your experience. No personal data is obtained or processed.

  • _cs_id

Quantcast

These are targeting cookies used for market and audience segmentation and are used to make advertising seen on other sites more relevant.

  • d
  • mc

Google DoubleClick

These are targeting cookies which we use to help us track the effectiveness of our advertising. Google DoubleClick serves our adverts on other sites based on your browsing history from our website and also your engagement with them.

You can change your preferences about the adverts you see on Google by clicking here: www.google.com/settings/ads

You can control and opt-out of Google adverts and other third-party cookies here: https://www.youronlinechoices.com/uk/your-ad-choices

  • test_cookie
  • IDE

Others

There are several other targeting cookies used for market and audience segmentation and are used to make our advertising seen on other sites more relevant. These are:

  • bt3 – owned by Signal Inc.
  • btv3.dT9Y2Vu – owned by Signal Inc.
  • pi – owned by Bombora

How do you change cookie preferences or block cookies?

For the performance cookies and targeting cookies when starting a new session on our website, you can choose to opt-out of these. It is possible that any advertising you receive will be less targeted as a result, but the site should function correctly.

If you wish to disable the strictly necessary cookies, then within your browser you can choose whether you want to accept cookies or not. Different browsers make different controls available to you. Generally, your browser will offer you the choice to accept, refuse or delete all cookies, third-party cookies or specific website cookies. Each browser’s website should contain instructions on how you can do this.

For further information please refer to: https://www.aboutcookies.org/how-to-delete-cookies/

If you block these cookies on our website, you may be unable to access certain areas of our website and certain functions and pages will not work in the usual way.

Changes to the Cookie policy

We may update this policy from time to time. If we make significant changes, we will let you know, but please do check regularly this policy to ensure you are aware of the most updated version.

This Cookie policy was last updated on 08 April 2020

Date Updated: 08/04/2020